01
Understands
Interprets intent, context, interruptions, objections and natural spoken Portuguese.
LEXIE VOICE
Calls that understand, decide and act.
Autonomous voice agents for high volume inbound and outbound operations. Natural delivery, low latency, configurable accents and the ability to complete tasks inside existing systems.
01
Voice remains critical. The operating model needs to change.
Voice operations face fluctuating volume, queues, high costs, inconsistent quality and limited scalability. Automating answers alone does not solve the problem. The agent must understand context, manage the conversation, complete the task and record the outcome.
02
Decides
Applies business rules, customer data and operating objectives to determine the next step.
03
Acts
Retrieves information, updates records, schedules, sends confirmations and completes actions.
04
Records
Produces transcripts, summaries, classifications, outcomes and operating signals.
VOICE DESIGN
The voice can reflect your brand and the market you serve.
Voice, pace, pronunciation, vocabulary and accent can be configured to match company preference and audience profile.
LEXIE CORE
The conversation happens in Voice. The strategy comes from Core.
Lexie Core evaluates the customer profile, history, interaction stage and intent signals in real time. It determines the approach, offer, timing, channel change and right moment for human involvement.
Explore Lexie Core↗03
Use cases by industry.
01
Financial services
Collections, payment commitments, renegotiation, data confirmation, activation and retention.
02
Energy and telecom
Customer service, billing, field scheduling, confirmation and outbound communications.
03
Retail
Sales, opportunity recovery, order updates and after sales support.
04
Healthcare
Scheduling, confirmations, rescheduling and administrative routing.
05
Mobility and logistics
Qualification, scheduling, case updates and recurring service.
04
Works with the existing infrastructure.
01Telephony and contact center
02Customer management
03Billing and payments
04Service and ticketing
05Data and business intelligence
06Identity and access control
05
Performance measured at the operating level.
01Resolution rate
02Conversion per contact
03Payment commitments and recovery
04Average handling time
05Human escalation
06Cost per completed interaction
07Availability and quality
08Results by campaign
Control before, during and after every call.
Operating rules, response boundaries, audit trails, access controls, complete records and human escalation are built into the operating design.
Hear a voice agent built for your operation.
Send us a use case, the desired language and the objective. We will build a demo agent for you to test in context.
Build a demo agent