01
Recognizes context
Identifies the customer, intent, history, conversation stage and information already provided.
LEXIE FLOW
WhatsAppEvery message should move the operation forward.
Autonomous agents across WhatsApp, chat, email and SMS. They preserve context across channels, recall history and take action inside enterprise systems.
01
Different channels should not create disconnected service.
When every channel operates with separate data, queues and rules, customers must repeat information and the business loses context. Lexie Flow treats every interaction as part of the same operation.
02
Preserves continuity
Maintains context across business messaging, chat, email and SMS.
03
Takes action
Retrieves data, opens requests, updates records, sends documents, schedules and completes processes.
04
Escalates with context
When human involvement is required, Flow provides history, summary, intent and recommended action.
LEXIE CORE
Flow handles the conversation. Core decides what to do with every signal.
Each interaction contains signals of intent, urgency, risk, propensity and purchase timing. Lexie Core combines those signals with profile, history and operating objective to select the message, channel, timing, offer and right moment for human involvement.
Explore Lexie Core↗03
One agent. Different objectives.
01
Customer service and support
Request resolution, information retrieval and case tracking.
02
Sales and prospecting
Qualification, recommendation, opportunity recovery and progression to the next stage.
03
Collections
Negotiation, payment information, follow up and automatic reengagement.
04
Retention
Risk identification, contextual outreach and the appropriate offer.
05
Customer success
Proactive communications, activation, guidance and usage follow up.
04
Flow should be measured by what it completes.
01Resolution without human involvement
02Conversion
03Revenue recovery
04Time to resolution
05Human escalation
06Cost per completed conversation
07Engagement by channel
08Retention and reactivation
09Actions completed inside systems
05
Unified context. Traceable execution.
The platform connects knowledge bases, customer management, service, billing, payment and operating data systems. Every action can be recorded, monitored and audited.
See Lexie Flow working on your company’s process.
Send us a use case, the desired language and the objective. We will build a demo agent for you to test in context.
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